Frequently Asked Questions (FAQs)
Stashwise Overview
Stashwise is a gamified savings platform designed to help you save money effortlessly and consistently. It combines high-yield savings opportunities with exciting features like games, rewards, and challenges to make saving enjoyable.
Stashwise offers higher interest rates than traditional banks, gamified features to make saving fun, and rewards like Stashcoin that can be redeemed for prizes. You can earn Stashcoin as you save, take financial lessons, and maintain streaks, which can be redeemed for exciting rewards. It’s more than just saving—it’s about building financial habits in a fun and engaging way, while also earning more from your savings.
Stashwise partners with regulated financial institutions and invests your savings in secure, low-risk financial instruments like treasury bills, bonds, and other fixed-income products.
You can save as much as you want, starting from as low as ₦1,000. There’s no maximum limit to how much you can save.
Visit www.stashcoin.africa or download our app, create an account, and link your debit card. Once you’re set-up, you can choose a savings plan, decide on your preferred savings amount, and start saving. Alternatively, you can save instantly without setting up a plan using the Quick Deposit feature.
No, there are no hidden bank charges when Stashwise deducts savings from your account.
Yes, you earn competitive interest on all eligible savings plans. Depending on the type of savings product you choose, interest rates range from 8% to 25% annually. These rates are significantly higher than those offered by traditional banks, ensuring your money grows faster.
Stashcoin & Rewards
Stashcoin is a virtual reward point system on Stashwise designed to encourage and motivate users to save consistently. These coins serve as an additional incentive, making the saving experience not only rewarding financially but also enjoyable.
You earn Stashcoin by performing activities such as saving money consistently, completing financial education lessons, and staking your stashcoin to participate in games and activities.
Stashcoin can be used to redeem various rewards in Stashwise Reward Center. The more Stashcoin you accumulate, the better the rewards you can unlock, making it a fun way to save while working toward tangible benefits.
The rewards you can redeem with your Stashcoin range from giftcards for shopping, shopping vouchers, gadgets, airtime for your mobile phone, discounts on services, exclusive access and more, depending on the points you’ve accumulated.
Savings & AutoSave
Quick Deposit allows you to make an instant one-time deposit into your savings account without setting up a plan. It’s perfect for spontaneous savings or when you want to boost your existing savings quickly.
No, you don’t have to log in every time to save. With AutoSave, once you set up your savings plan, the app automatically deducts your chosen amount from your linked account or card at the scheduled intervals.
Yes, you have full control over your savings and can pause it whenever you need to. You can pause your savings without losing your existing balance or incurring any penalties. When you’re ready to continue, you can simply resume your plan and pick up where you left off.
Missing savings for a period doesn’t affect your existing balance. If you skip saving for days, weeks, or even months due to insufficient funds or other reasons, your saved money remains secure, and you can continue whenever you’re ready.
Yes, you can increase your savings at any time, either by raising your AutoSave amount or making one-time deposits through Quick Deposit.
If your account or debit card doesn’t have enough funds on the scheduled AutoSave date, the system won’t penalize you. Instead, it will automatically try again on the next scheduled date.
Interest & Withdrawal
Interest on your savings is calculated daily and automatically reflected on your savings balance. You can monitor your interest earnings in real-time on the platform, so you always know how much your savings are growing.
We understand that some users may prefer to save without earning interest for religious or personal reasons. That’s why we offer halal savings options, where your funds are securely stored without accruing interest. This ensures you can save in a way that aligns with your values.
Yes, Stashwise provides a real-time dashboard where you can track your savings, interest earned, and rewards like Stashcoin.
You can initiate a withdrawal directly from the platform, and your funds will be transferred to your linked bank account or wallet. For early withdrawals on certain plans, penalties may apply, such as forfeiting accrued interest.
No, withdrawals are processed only to the bank account linked to your Stashwise profile for security reasons.
Safety & Security
By linking your BVN to your Stashwise account, we can verify your identity and prevent unauthorized access to your account. It also helps us comply with regulatory standards, ensuring that all transactions are secure and meet legal requirements.
If you no longer have access to the phone number linked to your BVN, you will need to update your BVN records with your bank. This process typically involves visiting a branch and providing a valid ID and proof of your new phone number.
All your personal and financial data is encrypted using industry-standard protocols, making it inaccessible to unauthorized parties. Additionally, we follow strict data protection policies and comply with regulatory frameworks like GDPR to ensure your data is stored and processed securely. We never share your information with third parties without your consent.
Your savings with Stashwise are held in secure accounts with licensed financial institutions that are regulated by the Central Bank of Nigeria (CBN). We also use advanced security measures, such as encryption and secure storage, to prevent unauthorized access to your funds. Your financial safety is our top priority.
When you perform sensitive actions, such as logging in or withdrawing funds, we will send a verification code to your registered phone number or email address. You’ll need to enter this code alongside your password to complete the action. This process ensures that even if someone has your password, they won’t be able to access your account without the verification code.
Yes, your card details are fully protected. We use a PCI DSS (Payment Card Industry Data Security Standard)-compliant payment processor to handle all card transactions. This means your card information is encrypted and stored in a secure environment that meets global security standards. We do not store your card details directly, ensuring an additional layer of security
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Resources
Contact
Plot 4, 5 Adeloye Oladejo street, Alagbaka, Akure 340001, Ondo State, Nigeria.
+2348122281320
Stashwise is the gamified savings & investing platform owned and managed by Stashwise Technologies Limited, a duly registered company in Nigeria. Any historical returns or expected returns are hypothetical in nature and may not reflect actual future performance.
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